What we're doing to look after your pets so you can look after yourself
We are open and able see any animal that needs veterinary treatment. At the same time, we need to be mindful of the safety of all our clients and staff. We need to consider all the Government guidelines on social distancing and avoiding unnecessary journeys. We also have to consider guidelines that have been laid down by our veterinary governing bodies
It is with regret that we have had to close our Wivenhoe branch for the time being. We are working out of our main premises at The Hythe which is open during the following hours:
What to do if you are worried about your pet
We ask that if you have any concerns then in the first instance you phone the practice. Our reception team are on hand whenever we are open to help and answer any questions that you might have. If appropriate, they can arrange for you to have an appointment with one of our vets. However, we are trying to keep all unnecessary journeys to a minimum and so it may be that a telephone consultation with one of our vets is considered a better option, at least in the first instance.
If you are coming to the practice for any reason then we ask that you contact our reception team when you arrive in the car park. If you are coming to collect a medication or food order, our receptionists will take payment over the phone and then bring your items out to you in the car park. Wherever possible, we will leave your order on your windscreen or by the side of your car so that we can maintain good social distance. If you have a veterinary appointment then the receptionists will log your arrival and one of our vets will be out to see you as soon as possible. We are carrying out our initial consultations in the car park and then if necessary the vet will take your pet into the building for an examination whilst you wait outside. Any treatment can then be adminstered before we return to the car park to discuss our findings with you.
When the lockdown first began, we were only able to see urgent and emergency cases but as the restrictions have continued we have become increasingly concerned about the potential problems that could arise from postponing routine procedures for too long. Therefore, in line with guidance laid down by the British Veterinary Association and the Royal College of Veterinary Surgeons, we have now updated our policies.
It is worth saying that we are keeping our current policies under regular review and we will inform you of any changes using our web site and facebook page. We look forward to returning to a more normal way of working as soon as we are able to do so. In the mean time, we are extremely grateful to all of you that have visited us so far for your cooperation and understanding.
Most importantly of all, we hope that you are all well, looking after yourselves and staying safe. We very much look forward to welcoming you back into the practice once things return to normal.